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Start: 14th NovemberWork model: onsite Employment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:- Serve as the primary point of contact for users via phone, chat, email, and self-service portal for IT-related issues and service requests- Log and document incidents, service requests, and resolutions accurately in the IT Service Management (ITSM) tool.- Ensure timely resolution of user issues within defined service-level agreements (SLAs) and ticket lifecycles.- Coordinate with internal teams or resolver groups to facilitate issue resolution when necessary.- Manage incident handling, escalation processes, and follow-up communications effectively.- Take ownership of user issues, monitor progress, and provide regular updates until closure.- Maintain a high level of cust...